Julie Bond Rhyne

Frequently Asked Questions

Yes! We are happy to accommodate all you expecting mothers. We require that you be a currently active member of the studio (taking group classes or privates at the studio), or have been taking reformer pilates classes regularly somewhere else prior to attending XTP. You will also need to bring a doctor's note with you to give to the instructor on your first class attending while pregnant. Your doctor's note should include that you are clear for exercise and to attend reformer pilates classes. If you are brand new to reformer pilates, we request that you please take some initial private sessions before attending group classes so you are familiar enough with the machinery, form and technique to be able to make modifications and to make sure it is safe and comfortable for you and your baby to attend the group classes. How many privates needed will be determined by your instructor.
You must be at least 15 years of age to attend group classes. Anyone under 18 must have consent and signature of parent or legal guardian.
This may be a simple task of synching your account with the app. For iPhones:
  1. Tap More at the bottom of the screen.
  2. Select Settings.
  3. Tap the Send button under Verification Email.
  4. Now check your email Inbox for the verification email -it should arrive within a few minutes.
For Androids:
  1. Tap the Menu icon at the top left corner of your screen.
  2. Select Settings from the navigation menu.
  3. Tap the Send button under Email Verification.
  4. Now check your email Inbox for the verification email -it should arrive within a few minutes.
If you're currently on active Auto Renew, this usually just means that you have used up your current allotment of classes in your package for that billing cycle or are trying to schedule beyond your current cycle end date. However, we've made it so that anyone on Auto Renew may schedule as many classes as they like with no limit. When prompted to apply payment or package, simply select the term "Register as Unpaid". This will allow you to keep booking classes beyond your current allotment or your current term end date.
Please do not purchase any additional contracts or packages. If you purchase an additional Auto Renew you will have two packages running at the same time and will be double charged.
No. The Monthly Auto Renew allows you to sign up for your classes before your credit card is charged. As soon as your credit card charge goes through those classes will be reconciled.
No. We will handle it for you.
No. We wait until you’ve taken the classes and then charge you as you complete the additional classes.
No problem. Just send us an email and request a package change and we’ll handle it for you. Do not attempt to purchase a new package on your own! You’ll end up with 2 auto renews running simultaneously!
We require 24 hours notice if you need to cancel your private session. If you fail to notify us within 24 hours you will be charged, as your instructor must be paid for her time.
No problem. You will be charged just $19 for an Add On Class!
Go online to my info and select my “schedule”. This will tell you how many classes you’ve taken / reserved.
Please note: There absolutely can be no partial month freezes or extensions. Our suggestion is to change to a package with fewer classes.
We have $19 Add On Classes available exclusively for our Auto Renew Clients.
You can freeze whole calendar months. Just send us an email prior to your next credit card charge. Please note: There absolutely can be no partial month freezes or extensions.
It begins on your contract start date. When you purchase your Auto Renew it will ask you when you’d like your contract start date to begin. This will determine your “monthly” term and the date your card will be charged each month.
Ok. Here’s an example: You purchased an 8 class per month Auto Renew and set your contract start date for 2/15/16, That means you have from 2/15/16 – 3/14/16 to use your 8 classes.
Your favorite class is full? Bummer! BUT, you can join the wait list! If you get added into the class from the wait list, you’ll get an email immediately — you’re IN; it’s official! If you can’t attend, make sure to cancel ASAP! We close the wait list 12 hours prior to each class start time so that you don’t get added to class, when it’s too late to cancel without penalty. IMPORTANT WAIT LIST NOTE. In order to receive confirmations for booked classes and waitlist adds, please "opt in" to receive email and text messages on your user profile. To do so, log on to your user account - Click on >"MY INFO" > "PROFILE" > "NOTIFICATION PREFERENCES" > select "EMAIL AND TEXT MESSAGES" Select your mobile provider from the drop down menu.You WILL be responsible for any Late Cancels & No Shows.
No. The Monthly Auto Renew is a month to month contract. It can be cancelled at ANY time by sending us an email prior to your next credit card charge.
We must ask that you not bring your little ones. This is for their safety and to ensure safe, fun workouts for all by minimizing distractions for both trainers and clients.
When you purchase a session pack or a monthly unlimited membership the system will set your start date based on the first class you schedule. Once you schedule that first class the system will not let you book anything before that date. If this has happened simply cancel yourself out of the classes you scheduled for and re-register yourself for the first calendar date you want to take. If this isn’t the issue please give us a call and we will look into it.
All Auto Renew packages must be used within 30 days of 1st booked class. Unused classes do not roll over to the next month. No exceptions. If you need more scheduling flexability please choose the Class packages.
We use a secure software system that allows you to purchase packages, book sessions and manage your account online. Simply click on our sign up button and you will be prompted to create a username and password. You will then be asked to enter your billing information and select your purchase. Once this process is completed, you can begin booking your classes. Since we have a limited number of spaces, it’s best to reserve online so you’re guaranteed a spot. Our scheduling system allows you to book 30 days in advance so you can plan your sessions around your schedule.
You must cancel yourself Online at least 12-hours in advance from the class you can’t attend to avoid any penalty. When you Late Cancel (i.e. canceling online less than 12-hours in advance of the class you can’t attend) one class credit is deducted from your Series or Package, no additional fee applies. When you No Show (i.e. failing to show up for any reserved class and failing to cancel Online), a $25 No Show Fee will apply, but you will retain the class credit for use during your current Series or Package. THE LATE CANCEL POLICY IS IN PLACE FOR TWO KEY REASONS:
  1. It serves as a positive motivator to attend the classes you reserve and get your outstanding results.
  2. It also serves as a Good Neighbor policy -- because there are a limited number of spots in each class we want to make sure that as many clients as possible are able to take the classes they want. When clients cancel with less than 12-hours notice or fail to show up, they have prevented other clients from taking that particular spot in class.
Are There Any Exceptions To The Late Cancel Policy? This is a "no exceptions" policy for the reasons stated above.  If you have a true emergency, please cancel yourself out of the class online (if possible), and send us an email letting us know what has occurred.  We will do our best to make an occasional exception for emergency circumstances.
Our free parking lot is directly in front of the studio. If there is ever a shortage of parking, you are welcome to park behind Pier One.
Wear clothes that you usually wear to the gym—something comfortable and easy to move in. For guys, gym pants or long shorts are recommended. For better form, safety and hygiene, we do require everyone wear non-slip tread socks during class. If you do not bring your own, these socks are for sale at the studio. A hand towel is recommended as you will most likely sweat! We have bottled water at the studio for $1.00 but you can always bring your own. X-Treme Pilates is also a fragrance-free zone, some clients and teachers have allergies to perfumes, scented lotions and colognes, so please wait until after you have left the studio to spritz yourself. Thank you!
Simply click on our sign up button and you will be prompted to create a username and password. You will then be asked to enter your billing information. Once this process is completed, send an email to info@x-tremepilates.com with your name and redemption code. When you’ve recieved your OFFICIAL email confirmation, you will be ready to schedule your sessions.