GRIP SOCKS are required for the safety and hygiene of our clients and staff. If you arrive without grip socks, we offer a great selection for purchase at the studio for $18.
For your own safety and well-being, please arrive for your class on time. If you arrive later than 10 minutes after the start of your class/workshop, you will not be let in. This is to ensure that you get a proper warmup and to minimize disruptions for the students who have arrived on time.
All reservations must be made through our online reservation platform. We require a credit card on file to be in compliance with our cancellation policies.
There are 4 spots on the waitlist for our small group Pilates Machine classes. Adding your name to the waitlist provides you a great opportunity to get into class! If a spot opens more than 12 hours before class, you will automatically be added to that class and sent a confirmation email. DO NOT DEPEND ON THAT EMAIL, as we've seen members with hiccups and glitches. Please log in and check your schedule to verify you are enrolled. This procedure protects you from being added to a class that you may no longer be able to attend, avoiding possible Late Cancel/No Show fees. If you Reserve/Wait List yourself for more than one class in a day, or more than is ultimately allowed by your current package, you are responsible for the purchase of and any cancellation penalties for all classes that you reserve and get bumped into from the Wait Lists.
We strive to maintain a chemical-fragrance-free environment because many students in our community have allergies and sensitivities to strong scents. Please avoid perfumes, colognes, fragranced laundry soap, and fragranced hair and body products when you come to the studio. Please also come free of body odor or smoke odor. This helps us to maintain an environment where everyone can be comfortable.
Per the city of Los Angeles, Masks are optional for clients and trainers regardless of vaccination status. Not comfortable going mask free? That’s ok! Masks are optional and we encourage you to make your own personal decision.
Click SIGN UP. Then either: 1. Click on the Sign Up or Waitlist Now bubble next to the class you desire. or 2. Click the ONLINE STORE tab in the upper right corner. Follow the prompts! It’s simple! You must make a purchase before you are able to book a class.
The Monthly Auto Renew is a month to month contract that can be cancelled at ANYTIME for a $25 admin fee by emailing us 7 days prior to your next credit card charge. There are no long term commitments or hassles.
As a courtesy you are able to freeze one entire month per calendar year, just send us an email 7 days prior to your next credit card charge. Please note there are no partial month freezes. There is a $25 admin fee for member freezes.
Send us an email requesting a package change (7 days before your next credit card charge) for an admin fee of $25.
It begins on your contract start date. When you purchase your Auto Renew it will ask you when you’d like your contract start date to begin. This will determine your “monthly” term and the date your card will be charged each month. Example: You purchased an 8 class per month Auto Renew and set your contract start date for 2/15/16. That means you have from 2/15/16 - 3/14/16 to use your 8 classes.
No. The Monthly Auto Renew allows you to sign up for your classes before your credit card is charged. As soon as your credit card charge goes through those “unpaid” classes will be reconciled.
Schedule opens up on the 20th of each month for the following month.
All Monthly Auto Renew packages must be used within 30 days of your monthly term (contract start date determines your monthly term). All Introductory Specials packages must be used within 30 days of your 1st booked class. No Exceptions! Please don’t ask.
Changes to your reservation can only be made if it is before the 12 hour cancellation window. You cannot move out of a class into another class at a later time without incurring a late cancel or No Show Fee. To make changes, sign in to your account, click on the “My Info” tab, then click “My Schedule” and choose whatever action you’d like. To remove yourself from a Wait List, click on “Wait List” near the upper right of the page.
If a spot opens up more than 12 hours before class, you will automatically be added to that class and sent a conformation email BUT DO NOT DEPEND ON THAT EMAIL as there are always spam problems, junk mail issues, and email server hiccups and crashes. Please log in and check your schedule to make sure you are enrolled! This procedure protects you from being added to a class that you may no longer be able to attend, avoiding possible Late Cancel / No Show fees. If you Reserve / Wait List yourself for more than one class in a day, or more than is ultimately allowed by your current package. You are responsible for the purchase of and any cancellation penalties for all classes that you reserve and get bumped into from the Wait Lists.
We have $24 Add On Classes available exclusively for our Auto Renew Clients.
No. We will handle it for you. All add-on class are $24. We wait until you’ve taken all of your allotted “Monthly Auto Renew classes”, then charge you as you complete the additional Add On classes.
We wait until you’ve taken all of your allotted “Monthly Auto Renew classes”, then charge you as you complete the additional Add On classes.
Log in to your XTP account, select “My Info” then select my “Schedule”. This will tell you how many classes you’ve taken / reserved.
If you're currently on active Auto Renew, this usually just means that you have used up your current allotment of classes in your package for that billing cycle or are trying to schedule beyond your current cycle end date. However, we've made it so that anyone on Auto Renew may schedule as many classes as they like with no limit. When prompted to apply payment or package, simply select the term "Register as Unpaid". This will allow you to keep booking classes beyond your current allotment or your current term end date.
This may be a simple task of synching your account with the app. For iPhones: 1. Tap More at the bottom of the screen. 2. Select Settings. 3. Tap the Send button under Verification Email. 4. Now check your email Inbox for the verification email -it should arrive within a few minutes. For Androids: 1. Tap the Menu icon at the top left corner of your screen. 2. Select Settings from the navigation menu. 3. Tap the Send button under Email Verification. 4. Now check your email Inbox for the verification email -it should arrive within a few minutes.
Yes! We are happy to accommodate all you expecting mothers. We require that you be a currently active member of the studio (taking group classes or privates at the studio), or have been taking reformer pilates classes regularly somewhere else prior to attending XTP. You will also need to bring a doctor's note with you to give to the instructor on your first class attending while pregnant. Your doctor's note should include that you are clear for exercise and to attend reformer pilates classes. If you are brand new to reformer pilates, we request that you please take some initial private sessions before attending group classes so you are familiar enough with the machinery, form and technique to be able to make modifications and to make sure it is safe and comfortable for you and your baby to attend the group classes. How many privates needed will be determined by your instructor.
If you are new to Pilates, we do recommend a Private or a Beginner class regardless of your fitness level. We want to ensure you get the terminology, sequencing, and correct form down so you can get the most from your classes.
Wear clothes that you usually wear to the gym—something comfortable and easy to move in. For guys, gym pants or long shorts are recommended. For better form, safety and hygiene, we do require everyone wear non-slip grip socks during class. If you do not bring your own, these socks are for sale at the studio. A hand towel is recommended as you will most likely sweat! We have bottled water at the studio for $1.00 but you can always bring your own.
Our free parking lot is directly in front of the studio. If the lot is full there is ample street parking available.
You must be at least 15 years of age to attend group classes. Anyone under 18 must have consent and signature of parent or legal guardian.
We must ask that you not bring your little ones. This is for their safety and to ensure safe, fun workouts for all by minimizing distractions for both trainers and clients.
COVID POLICIES
PER THE COUNTY OF LOS ANGELES Masks are optional for clients and trainers, regardless of vaccination status.
Not comfortable going mask free? That’s ok! Masks are optional and we encourage you to make your own personal decision.
CANCELLATION POLICY
We have a firm 12-hour cancellation policy for Group Classes and a 24 hour cancellation policy
for Private Sessions. Group Class cancellations must be made online or through the Mindbody App. Private Sessions must be cancelled via email or voicemail. This policy allows us to pay our teachers for their time and commitment, therefore we cannot make exceptions for any reason, medical or otherwise. We thank you in advance for honoring this policy.
Group Classes:
You must “EARLY CANCEL” ONLINE with AT LEAST 12 HOURS NOTICE to avoid any fees or losing a class. No phone calls or texts!
* 12 hour cancellation notice required to avoid a “Late Cancel” or “No Show” fee.
* Late Cancel – Class is deducted. This is any cancellation after the 12 hour cancellation window. That means you can “late cancel” anytime 12 hours prior to your registered class. Your class is deducted but you do not incur a $25 No Show fee.
* No Show – There is a $25.00 fee, but you do not lose your class. The class is credited back to your current package. This means if you do not “late cancel” and do not show up for class, you are charged the $25 No Show fee.
Private Sessions:
* All Privates/Duets are paid for upon completion. We require a credit card on file to reserve reservations.
* Please provide minimum 24 hours cancellation notice via email/phone.
* For “No Shows” and “Late Cancels” your session will be deducted or charged to card on file.
RESERVATIONS:
All reservations must be made through our online reservation platform. We require a credit card on file to be in compliance with our cancellation policies. No Exceptions
MEMBERSHIP POLICY:
We require 7 days written notice via email for any membership change or cancellation. No exceptions. To inquire about a membership change, to begin a new membership, or to cancel your membership, email info@x-tremepilates.com
No rollovers, refunds or extensions on Memberships, no exceptions.
SCENT POLICY:
We strive to maintain a chemical-fragrance-free environment because many students in our community have allergies and sensitivities to strong scents. Please avoid perfumes, colognes, fragranced laundry soap, and fragranced hair and body products when you come to the studio. Please also come free of body odor or smoke odor. This helps us to maintain an environment where everyone can be comfortable.
REFUND POLICY:
All sales for classes, one-on-ones, duos, small groups, workshops, events and teacher trainings are final – no refunds or exchanges. Retail items may be exchanged unused and with the tags on with a receipt within 2 weeks of purchase date.
LATECOMER POLICY:
For your own safety and well-being, please arrive for your class on time. If you arrive later than 10 minutes after the start of your class/workshop, you will not be let in. This is to ensure that you get a proper warmup and to minimize disruptions for the students who have arrived on time.
WAITLIST POLICY:
There are 4 spots on the waitlist for our small group Pilates Machine classes. Adding your name to the waitlist provides you a great opportunity to get into class! If a spot opens more than 12 hours before class, you will automatically be added to that class and sent a confirmation email. DO NOT DEPEND ON THAT EMAIL, as we've seen members with hiccups and glitches. Please log in and check your schedule to verify you are enrolled. This procedure protects you from being added to a class that you may no longer be able to attend, avoiding possible Late Cancel/No Show fees. If you Reserve/Wait List yourself for more than one class in a day, or more than is ultimately allowed by your current package, you are responsible for the purchase of and any cancellation penalties for all classes that you reserve and get bumped into from the Wait Lists.
CHILD POLICY:
Innerstellar is happy to welcome teens over the age of 14. Teens and children under the age of 14 are not allowed to participate in or observe classes. Unattended minors in our lobby while classes are in session are also not allowed.
GRIP SOCKS are required for the safety and hygiene of our clients and staff. If you arrive without grip socks, we offer a great selection for purchase at the studio for $18.