You must cancel yourself Online at least 12-hours in advance from the class you can’t attend to avoid any penalty. When you Late Cancel (i.e. canceling online less than 12-hours in advance of the class you can’t attend) one class credit is deducted from your Series or Package, no additional fee applies. When you No Show (i.e. failing to show up for any reserved class and failing to cancel Online), a $25 No Show Fee will apply, but you will retain the class credit for use during your current Series or Package.
THE LATE CANCEL POLICY IS IN PLACE FOR TWO KEY REASONS:
- It serves as a positive motivator to attend the classes you reserve and get your outstanding results.
- It also serves as a Good Neighbor policy — because there are a limited number of spots in each class we want to make sure that as many clients as possible are able to take the classes they want. When clients cancel with less than 12-hours notice or fail to show up, they have prevented other clients from taking that particular spot in class.
Are There Any Exceptions To The Late Cancel Policy?
This is a “no exceptions” policy for the reasons stated above. If you have a true emergency, please cancel yourself out of the class online (if possible), and send us an email letting us know what has occurred. We will do our best to make an occasional exception for emergency circumstances.